Refund policy

We have a 14-day Scent swap policy, which means you have 14 days after receiving your scent to request a return. 

We are happy to exchange any scents you don't like, as long as the bottle remains almost full. To be eligible for a return, your item must be in the same condition that you received it, with box and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Scent Swap 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will carry out a scent swap for the new bottle.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days unless you have requested a scent swap. Please remember it can take some time for your bank or credit card company to process and post the refund too.